Call Center Training: Sales and Customer Service Training for Call Center Agents
$405.00$297.00Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.Creating a Google AdWords Campaign
$135.00$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this one-day course, you will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWord budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success.Writing Reports and Proposals
$135.00$99.00To begin this course, you will learn about the four stages of report writing: investigating, planning, writing, and revising. Youll also learn about the ten steps of proposal writing, as well as using headings, adding visual aids, writing persuasively, and sourcing material.Public Speaking: Presentation Survival School
$135.00$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview This course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. You'll also learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids. As a bonus, you'll complete Velsoft's signature personality assessment to help you identify your strengths and weaknesses as a speaker.Advanced Skills for the Practical Trainer
$405.00$297.00To begin, you will explore the trainers role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered.Advanced Writing Skills – Timothy Howell, MBA
$135.00$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview This course is designed for writers who understand the basics and are ready to learn the nuances of letters, business cases, proposals, and reports. The skills taught in this course will empower you to succeed in any college-level course or your professional field. SUGGESTED PERQUISITE: Â We HIGHLY recommend that you complete Business Writing That Works PRIOR to beginning this course.Basic Internet Marketing
$135.00$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn how to market online, where your target market is, and what results you are getting. You will also learn about search engine optimization, e-mail campaigns, pay per click advertising, and more.Conquering Your Fear of Speaking in Public
$135.00$99.00To begin this course, you'll review some of the basics of communication. Then, you'll learn how to make small talk, develop conversations, speak well, dress appropriately, and control nervousness. To wrap things up, you'll learn how to handle specific scenarios, like meetings and sticky social situations.Customer Service Training: Managing Customer Service
$135.00$99.00In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchards Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge.Dynamite Sales Presentations
$135.00$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview A good sales presentation begins when you enter the room, and the best sales presentation methods take into account not only what you’re bringing to sell, but how you present with it.Working Smarter: Using Technology to Your Advantage
$270.00$198.00In this course, youll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered.Writing a Business Plan
$270.00$198.00In this course, you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms.Research Skills
$135.00$99.00In this course, you will learn basic research skills, such as reading, memory recall, and note-taking. You will also learn how to create different kinds of outlines for different stages of your project, and how to move from the outline to writing, editing, and polishing. As well, you'll learn how to find information using the library's Dewey Decimal System, journals, and the Internet.Time Management: Get Organized for Peak Performance
$135.00$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview In this course, you will learn how to organize your workflow and office space, use your planner effectively, and delegate some of your work to other people.Global Business Strategies
$405.00$297.00This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our Entrepreneurship 101 and Basic Business Management programs before taking this course.Project Management Training: Understanding Project Management
$405.00$297.00Course Length: 16 Weeks Course Hours: 24 ________________________________________________________________________ Course Overview This in-depth course will take you through all aspects of project management. First, you will consider what a project is and what a project manager does. Then, you will work through the four stages of the project life cycle: conceptual, planning, execution, and termination. You will also learn some supporting skills, like teamwork, communication, and presentation.Six Sigma: Entering the Dojo
$135.00$99.00Once you complete Six Sigma: Entering the Dojo your skills in this practical area of business improvement will be prepped and practiced enough to apply them in the real world. You are going to learn about the basics of Six Sigma and about various improvement tools. You will follow that up with a look at management tools for generating ideas. A look at continuous improvement is next on the agenda and the course concludes with a consideration of customer relationships.Project Planning: All You Need to Know
$135.00$99.00Course Length: 4 Weeks Course Hours: 8 ________________________________________________________________________ Course Overview Once you complete this course you will have learned several valuable new skills that will allow you to properly plan for a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the Work Breakdown Structure, how to prepare a basic schedule and all about Resource Breakdown Structures. You will conclude this course by learning about project planning worksheets.Creating Successful Staff Retreats
$135.00$99.00In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesnt stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities arent, you need to evaluate how things went so you will learn how to create an evaluation and follow up.Planning for Workplace Safety
$135.00$99.00This course gives you the tools to create a workplace safety plan that covers the all the bases you need to begin to build a safe work environment. You will learn many topics including the basics of a safety policy along with the introduction of a safety plan and how to develop a communications plan. You will learn how to decide upon training solutions for common accidents/incidents and learn of the importance and structure of incident response plans. Also, the course covers 6S inspections, checklists, plus the value of an appendix for the safety plan.Developing an effective 21st Century Safety Procedures Manual, Johnson Security Bureau
$135.00$99.00This course helps you craft a usable manual for your workplace, or for whatever situation you require one. You will learn about safety procedures and safety procedures templates. Also, this course introduces you to how to organize the steps in a procedure and construct a flowchart. Brainstorming allows you to gather information and you will also look at guidelines for writing procedures and learn about communication aids.Effective Planning and Scheduling
$270.00$198.00This course will teach you how to use a variety of planning and scheduling tools, including the work breakdown structure, network diagrams, program evaluation and review technique (PERT), and Gantt charts. You will also learn how to properly estimate time, schedule resources, identify task dependencies, manage risks, communicate your schedule, and keep the schedule updated.Training with Visual Storytelling
$135.00$99.00In this course, you will learn how to use storytelling to engage the hearts and minds of your audience. Well cover the essential elements of a successful story as well as a variety of storyboarding and graphic design tools. After you complete this course, youll be ready to create engaging, compelling training sessions that inspire your students.