Project Management Training: Understanding Project Management
$405.00$297.00Course Length: 16 Weeks Course Hours: 24 ________________________________________________________________________ Course Overview This in-depth course will take you through all aspects of project management. First, you will consider what a project is and what a project manager does. Then, you will work through the four stages of the project life cycle: conceptual, planning, execution, and termination. You will also learn some supporting skills, like teamwork, communication, and presentation.Conducting Effective Performance Reviews
$405.00$297.00Course Length: 16 Weeks Course Hours: 24 ________________________________________________________________________ Course Overview This in-depth course will cover the entire performance management process, various types of performance reviews, goal setting, feedback strategies, coaching tips, techniques for handling performance problems, and ways to maintain performance.Basic Business Management: Boot Camp for Business Owners
$405.00$297.00Course Length: 16 Weeks Course Hours: 24 ________________________________________________________________________ Course Overview This course will give you all the skills that you need as a new business owner. You'll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You'll also learn the basics of leadership and tips for taking your business to the next level.Human Resources Training: HR for the Non-HR Manager
$405.00$297.00This course will introduce you to basic human resource functions, including hiring, orientation, training, performance management, diversity, privacy, and disciplinary issues.Team Building: Developing High Performance Teams as a Leader, PCC Global Diversity and Inclusion
$405.00$297.00Course Length: 16 Weeks Course Hours: 24 ________________________________________________________________________ Course Overview After you complete this course, you will understand how to apply the TORI model, Tuckman and Jensen's five stages of team development, and Glenn Parker's 12 characteristics of effective teams to develop high-performance teams. The PCC Diversity and Aperion Global Institute team via Gallup Strengthfinders 2.o assessment tool is designed to help you better understand who you are and how to your characteristics and traits play a significant role in team development.Call Center Training: Sales and Customer Service Training for Call Center Agents
$405.00$297.00Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.Advanced Skills for the Practical Trainer
$405.00$297.00To begin, you will explore the trainers role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered.The Professional Supervisor
$405.00$297.00In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adair's action-centered leadership model, Paul Hersey and Ken Blanchard's Situational Leadership II model.Global Business Strategies
$405.00$297.00This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our Entrepreneurship 101 and Basic Business Management programs before taking this course.Effective Planning and Scheduling
$270.00$198.00This course will teach you how to use a variety of planning and scheduling tools, including the work breakdown structure, network diagrams, program evaluation and review technique (PERT), and Gantt charts. You will also learn how to properly estimate time, schedule resources, identify task dependencies, manage risks, communicate your schedule, and keep the schedule updated.Introduction to E-Mail Marketing
$270.00$198.00Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview In this course, you will receive an in-depth introduction to e-mail marketing. Once you have completed this course, you will be ready to plan, create, and deliver e-mail marketing campaigns that build relationships with customers and get results.Purchasing and Procurement Basics
$270.00$198.00In this course, you will learn the basics of purchasing and procurement. Youll receive an introduction to the supply chain, the purchasing cycle, and basic purchasing tools. Youll also learn about the competitive bidding process, how to manage supplier performance, risk management techniques, and ways to build relationships.Hiring for Success: Behavioral Interviewing Techniques, PCC Global Diversity and Inclusion
$270.00$198.00Course Length: 12 Weeks Course Hours: 16 ________________________________________________________________________ Course Overview This course will take you through the hiring process from start to finish, including cost analysis, position profiles, finding candidates, screening resumes, testing candidates, interviewing (including different types of questions), evaluating responses, and reference checks. S.T.A.R technique will also help you learn about some of the problems commonly encountered in the hiring process and how to overcome them.