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Hiring for Success: Behavioral Interviewing Techniques, PCC Global Diversity and Inclusion
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Hiring for Success: Behavioral Interviewing Techniques, PCC Global Diversity and Inclusion

$270.00 $198.00

Course Length: 12 Weeks

Course Hours: 16

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Course Overview

This course will take you through the hiring process from start to finish, including cost analysis, position profiles, finding candidates, screening resumes, testing candidates, interviewing (including different types of questions), evaluating responses, and reference checks. S.T.A.R technique will also help you learn about some of the problems commonly encountered in the hiring process and how to overcome them.

 

 

 

The interviewing process sounds easy enough: you arrange for a conversation with potential candidates and then select the best person for a particular position. However, we all know that it isn’t really that simple. This course will give you the skills and tools to hire successful candidates. In this course, you will understand what S.T.A.R. (Situation Task, Behavioral, Results.) In Behavioral interviewing is a popular and mainstream mode of job interviewing. The premise behind behavioral interviewing is that the most accurate predictor of future performance is past performance in similar situations.

 

Learning Objecttives

After you complete this course, you will be able to:

Recognize the costs incurred by an organization when a wrong hiring decision is made.
Develop a fair and consistent interviewing process for selecting employees.
Prepare better job advertisements and use a variety of markets.
Be able to develop a job analysis and position profile.
Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident technique) interview questions.
Enhance communication skills that are essential for a skilled recruiter.
Effectively interview difficult applicants.
Check references more effectively.
Understand the basic employment and human rights laws that can affect the hiring process.

Outline

Session One: Course Overview

Session Two: History of the Interviewing Process

Session Three: The Recruitment and Selection Process

Session Four: Factors in the Hiring Process

Session Five: Cost Analysis

Session Six: Job Analysis and Position Profiles

Session Seven: Determining the Skills You Need

Session Eight: Finding Candidates

Session Nine: Advertising Guidelines

Five Key Points

Ten Tests for Advertising

Session Ten: Screening Resumes

The Screening Process

Developing a Guide

Session Eleven: Performance Assessments

Session Twelve: Problems Recruiters Face

Session Thirteen: Interviewing Barriers

Session Fourteen: Non-Verbal Communication

Session Fifteen: Types of Questions

Open and Closed Questions

Probing Techniques

Session Sixteen: Case Study

Session Seventeen: Traditional vs. Behavioral Interviews

Behavioral Interviewing

Sample Questions

Session Eighteen: Other Types of Questions

Achievement-Oriented and Holistic Questions

Making Connections

Session Nineteen: The Critical Incident Technique

Session Twenty: Listening for Answers

Listen Well

Committing to Change

Session Twenty-One: Difficult Applicants

Session Twenty-Two: Interview Preparation and Format

Session Twenty-Three: Other Interview Techniques

Session Twenty-Four: Scoring Responses

Session Twenty-Five: Checking References

Session Twenty-Six: Human Rights

Session Twenty-Seven: Skill Application

Session Twenty-Eight: Pre-Assignment Review

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

Instructor(s)

VonGretchen Nelson, a strategic leader with extensive experience developing and directing key Diversity & Inclusion and Talent Management initiatives to maximize business results. Over nineteen years of advanced knowledge and extensive experience in Fortune 500 corporations, nonprofits, healthcare, pharmaceutical, financial services, the private sector, technology, research & development and contracting industries. Creative thought leader and an innovative problem solver; passionate about identifying and meeting challenges through proactive alignment and engagement of stakeholders. Trusted Advisor with an emphasis on culture change, diversity and inclusion, talent management, and leadership development

Timothy Howell, a dynamic, motivated, self-starting, dedicated and results-oriented professional with extensive experience in human resources, management, training, sales, and program development who is ready to be a contributor to overall successes day one. Highly accountable for hands-on leadership to facilitate business growth through sound business solutions and strategic market analysis, key account management and client relations with customer satisfaction and employee development as priorities. Recognized professional whose skills have been tested and proven in three Fortune 50 environments.

Course Length

12 Weeks

Course Effort

3-4 hours a week

Total Course Hours

16

Languages

English

Video Transcripts

No

Internet Connection

  • Broadband or High-Speed – DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor – 2GHz Processor or Higher
  • Memory – 1 GB RAM Minimum Recommended

While our courses are accessible through multiple mobile learning platforms, some courses may include a CD or DVD with the Textbook, so you may need access to a computer with CD-ROM or DVD Drive.

 

PC Software Requirements

  • Operating Systems – Windows 7 or higher
  • Microsoft Office 2007 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers – Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

  • Operating Systems – Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • Kindle Reader App is needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player
  • Courses that include a CD-ROM or DVD may require an external drive and Parallels software to view.

How long does it take to complete a course?

When you register for a course(s), you will receive a start date and the time frame it takes to complete the program.  Once the course begins, each course is self-paced, so you can start and stop each learning module at your own pace. However, you must complete the course within the time frame to receive a certification.

What happens if I do not have enough time to complete the course within the time frame provided?

If you don’t finish the course in the time frame, you will not receive a certification. The time frame allotted to complete each course has been based on each learner giving a concerted effort to complete the course, plus the number of hours it takes to learn the information and obtain the certification.  Therefore, the time frame for each course has been calculated to ensure successful completion of the course. However, if for some reason a learner is unable to complete the course, you will have to re-enroll in the course and you will be required to pay the course price in effect at the time of re-enrollment.

Once enrolled in the course, and I realize that I can’t complete the course can I get a refund?

There are NO REFUNDS once you enroll in a course. However, if you are suddenly deployed while pursuing a certification course, we will work with you to ensure you complete your studies.  Learners who need to delay their course for medical reasons, may be eligible to transfer their course(s) to a future term.  A medical withdrawal will be considered only if accompanied by:

A written verification and phone verification from a medical doctor stating the student cannot complete the course due to illness or disability.  Please not the doctor’s note must be in English to be considered.

You can contact our office at: info@aperionglobalinstitute.com

Are there any additional materials and/or books I am required to buy for a course?

No, everything you need is included in the course.  Some courses will suggest additional materials/books that can help you grasp the information better, or expand your knowledge about a topic. However, you are not required to purchase the additional information.

 Are there exams I will have to take in a course?

Yes, there are exams in each course to access your knowledge of the material. You will be required to pass those exams to successful complete the course. The type of exams you will take vary. They can range from multiple choice questions, essays, short answers, and/or video/audio submissions. If you diligently study and complete the assignments for each course, you will be prepared to pass the exams in the course(s).

Can I get financial assistance?

Aperion Global Institute (AGI) courses are non-credit courses, so they do not qualify for federal assistance in the United States, and AGI does not provide financial assistance.  In some states, a vocational program, military program, or workforce development program will pay for qualified learners to take courses. You will be responsible for qualifying for financial assistance through those agencies and/or programs.  For international students, you will also have to follow the guidelines and requirements regarding financial assistance at your institution or program.

What happens when I complete a course?

Upon successful completion of a course, within three (3) days you will receive a certification by email. You are free to save and print the certification for your educational and career needs. If for some reason you do not receive the certification, or can’t save or print the certification please contact our office at: info@aperionglobalinstitute.com

Once I provide an employer with the certification, am I guaranteed a job?

AGI does not provide direct job placement services after successfully completing a course. However, the certification you receive informs a potential employer that you have acquired the skills and knowledge to obtain employment, in most cases.  We recommend that learners conduct research on the job market to make sure you have the required job skills and expertise.

What software or hardware do I need, and what are the system requirements to take courses?

To take our courses, you must have access to a computer and the internet.  You can use a Mac and/or PC., tablet, phone.  You don’t have to use the same device to log-in for the course(s).  We recommend that you have a word-processing program (Microsoft Word is the best), Abode Player, and the latest version of a free web browser such as Chrome, Firefox, Internet Explorer, Microsoft Edge, etc.

When can I start the courses?

You can start the courses on the start date only. Once the course starts, you are free to access the course anytime, anywhere, and as many times as you want with an internet connection. Please note: There are no refunds once you enroll in a course(s).

Can I receive CEU credit for courses that I successfully complete?

Please do not assume that all courses that you take and successfully complete are eligible for CEU certification. If you are seeking CEU certification for a course, we strongly recommend that you contact your institution and establish eligibility for the courses you plan to take BEFORE you enroll in a course.  Although we provide you with a certificate for successfully completing a course, it is solely your responsibility to ensure that the course you enroll in and the certificate meets CEU requirements for your profession.